Shipping & Returns


We currently offer two types of delivery methods: TNT Express or Interlink Express; depending on what suits you, and what products you have purchased.

Delivery by TNT is based solely on product weights. TNT Express is a next day delivery service between 9am-5pm. The following table is the rates charged based on weight categories. Prices are shown excluding VAT.

Weight             Fixed Price         Price per KG
1-10KG                 £9.99                     £0.00
11-20KG               £15.99                   £0.00
21-100KG             £0.00                     £0.50
101+ KG               £0.00                     £0.60

On-Site Installation

When ordering a complete EPOS system, there is an option to have the till installed by our expert installation team. The delivery charge will be reduced to zero when selecting On-Site Installation. Any other items added to an order with an on-site delivery will also be delivered with the till, therefore incur zero delivery charge when checking out.


To return an item to 3R Telecom you will need to be issued with returns number. To obtain a returns number log into your account, select the order from the orders history and choose "Return Item(s)"

Here is a summary of our returns policy:

Reason                               Notification Time From Delivery Date              Entitlement
Unwanted                                                       14 days                                 Full refund
Faulty on receipt                                             28 days                                  Full refund or choose repair/replacement
Faulty under warranty             Within the product warranty period                   Repair/replacement

Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit, a website from Citizens Advice.

Where do I send the items for return?

Unless otherwise advised, please return all goods to:

3R Telecom
39 Lindsey Street
CM16 6RB
United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

How long will it take?

Items returned for full refund will normally be processed within one week.

Items returned for repair/replacement are sent to the manufacturer under warranty and the turnaround time can vary. 3R Telecom will try to return the items to you as soon as possible. If we are unable to return the items to you within 28 days, we will give you the option of a refund.

Depending on the age of the items, the refund may include a deduction for the length of time you have used them.

3R Telecom's Promise

Our exemplary after care services, where we endeavour to service and cater for any and every customer requirement are upheld to the letter.

In the unlikely event of unsatisfactory proportions, you can talk to us. We encourage you to contact the relevant channels of support and raise your issue. We will then ensure a member of our senior management will contact you within a strict 24 hour window. However we have a firm belief that you will never need to tread down that path.