When implementing a new piece of hardware or software, it can be daunting when learning how to use it. One mistake businesses can make is overlooking the training of staff to use any new technology. Even if the new EPOS hardware installed is easy to use, training to use it efficiently so all members of staff can optimise all its potential is important and shouldn’t be overlooked.
At 3R Telecom, we can provide basic EPOS training and impart our knowledge of the systems, but there are a few tips to keep in mind when training staff to use EPOS technology.
Success Starts During Selection Process
Learning is most effective when someone wants to learn, so when considering EPOS options, it is important to think about the users when deciding what EPOS solutions to go for. If it is something that can benefit everyone, training will become a lot easier.
Define Training Goals
If you are implementing new software, it is good to have goals in mind, and thus specific and measurable objectives for each employee. When your staff know what they can accomplish with the technology, training is easier. As the use of the EPOS is ongoing, set targets and goals to get staff comfortable and happy to use the software.
Train the Right People
You may have a business that requires everyone to know how to use the EPOS software, or you may have a business that only needs a handful of people to know how to use the EPOS. However, to save time and money, it is best to train the people who will actually need and use the technology. It can be bad for staff if they are forced to attend training that is eventually irrelevant to their role.
Feedback and Ongoing Training
EPOS technology and software are constantly changing, so training also needs to continue. Every training session is an opportunity for staff to improve, and also gives them a chance to feedback on what they think could be improved upon from their perspective. Though formal training may be over, the learning process always continues, which means the business always has space to advance.
Making a Smooth Transition
Upgrading to a new EPOS system can mean changes to the business processes, and a smooth transition is important. It may require more effort than first expected to keep everyone up to date and informed, but it is worth the effort in the end.
Take a look at our other posts about why EPOS solutions can help your business: